Upgrading an CMDB installation from ... to 20.02. And after that continue with the development of some new features in the application and fixing some issues. This included extending the CMDB and other applications related to the CMDB. One of the new features was integrating with another application through Kafka using REST.
First part of this assignment was to upgrade the Remedy Action Request System from 9.1.05 to 19.08. But some of the applications needed some polishing. And then there was a bigger addition to one or the applications. All this included changing the database setup and a new integration with ServiceMax.
Creating new tools for Remedy Action Request System application developers. Making it easier to maintain applications and to make more complex changes/updates to existing applications. Most of the time spent on these projects are outside normal working hours and between other projects.
Make google-like search for Remedy Action Request System. Indexing data in Remedy Action Request System applications to speed up searches and give user a google-like interface to search for data in multiple fields, including attachments.
Mainly programming in C++ and Java for multiple platforms like windows and linux. This also including development and support for php-arapi and rainmeterARSplugin which are open source tools related to Remedy Action Request System.
I have currently stopped working on these things. We will see what happens with BMC Helix Platform.
A project to upgrade to latest ITSM and move organization into using more of ITSM. My part mostly about getting a few integrations up and running using BMC Atrium Integrator. But also help with the upgrade/installation of the system on different environment.
Maintenance and development of Remedy Action Request System applications. This also included upgrading from 7.6 to 9.1. The development was both in the applications but also different integrations, including web services, integration tools written in java, old type import and new through Spoon.
Modifying ITSM 7.6 to be able to do DSO between different installations and put system in production.
Setting up new servers for upgrading from Remedy Action Request System 7.1 to 7.6.04. And also helping with cleaning up data to put in CMDB to start use CMDB in the incident/problem/change processes.
Maintenance and support for ITSM 7.6.
Upgrading Remedy Action Request System and ITSM from 7.1 to 7.6.04. It actually was a project to upgrade to 7.6.03. But it changed to 7.6.04, which included doing overlays and making sure all users could work through the web interface after the native client gone unsupported.
Upgrading Remedy Action Request System from 7.1 to 7.5, including fixing earlier failed change to use UNICODE.
After the upgrade developed a new Remedy Action Request System application for handling complaints for the sale of medical equipment around the world.
Setting up the environment for Web Service integration between three Remedy Action Request System and doing the application development on the 3GIS application to handle this Web Service integration. The Web Service integration was to comunicate with systems in two other companies environment.
Installation, server administration and development/configuration of the standard ITSM application for the Remedy Action Request System platform. Plus some work with Web Services to talk to other applications inside Tele2 using there messaging system.
Development and maintenance of Remedy Action Request System applications, including upgrading platform from Remedy Action Request System 6.3 to 7.1 and changing from AIX to Windows.
Also doing some integration work for new internal ordering system to one of the Remedy Action Request System application for ITSM using Web Service, receiving order information in complex data type. This project was also a model project for using Scania RUP and buying resources from India.
Some Java development for minor integration/import/export of data in/out of the Remedy Action Request System applications.
LDAP configuration of Remedy Action Request System. Needed to query LDAP source for user information to be used in an Remedy Action Request System application.
Integrated an new internal ordering system with the existing Remedy Action Request System application doing ITSM. Used Web Service to integrate the two systems using a complex data type.
Maintenance and development of the Remedy Action Request System applications at SEB.
Development of Remedy Action Request System applications. New functions in existing application. Optimizing performance to increase usability.
Setup and adapt Remedy Customer Support application to customer needs. Including performance test for customer size and needs.
Web Service based integration between two different Remedy Action Request System's. One based on Ericsson, the other at Hi3G. This integration is for sharing tickets about the mobile infrastructure Hi3G have and Ericsson deliver.
Integrating telephon with Remedy Action Request System application on the client side. This to enable control of telephon from the Remedy Action Request System application and to enable automatic retrieval of telephon number when handling calls from user/customer.
Software to export data from a Remedy Action Request System application to XML-files to use in software containing the setup of a network.
Debugging and changing of a Remedy Action Request System application to handle the structures of the network Teracom maintains.
Adapt Remedy Customer Support application to customer needs. But also looking into OMX using Remedy Help Desk, an ITIL compliant application. As they wanted ITIL as there base for internal management.
Not a complete list and only ruffly correct chronological order with no exact dates.
Adapt Remedy Help Desk, ITIL compliant application, to the needs of an internal IT-help desk. Including adapting to Swedish language. Also helping Vägverket setting up some service level agreements in Remedy Service Level Agreements.
Develop Remedy Action Request System application for handling requests from the public about the public road network in Sweden.
Integration of modified Remedy Help Desk, ITIL compliant application, to use user and organization structure through LDAP
Development of application in Remedy Action Request System for tracking of complaints.
External website for customers to access Remedy Action Request System application. Also made AREAPlugin for handling group structure of hierarchic arranged customers.
Integrating a Remedy Action Request System to different external systems with data related to the application.
Developing a demonstration program to send video and sound over a the GSM-network. My part was mainly to develop the conversion of video/sound stream to packets and then back to stream on other side. This part of the code also controlled the compression of the video stream. Also worked as mentor in C++ coding for the other participants in the project.
Integrating Remedy Action Request System to the Genesys telephony system. This was basically a soft phone.
Installation and configuring a Genesys system and Apex OmniVox IVR. Also integrating with Remedy Action Request System. Soft phone for the desktop.
Logic for selecting different voice prompts to make reading of number sound good. That included dates, card numbers, telephone numbers and just plain numbers.
Integrating Genesys and Apex OmniVox for exchanging information between IVR and queuing of calls.
Integrating Apex OmniVox to other systems.
Developing a web interface for Remedy Action Request System based system handling different services that Telia Telecom sold.
Soft phone for a Remedy Action Request System application using TAPI.
Web interface to a Remedy Action Request System application.
Queue handling and soft phone done with Dialogic and Apex OmniVox. Made for a help desk using Remedy Action Request System.
Integration between Remedy Action Request System and external database.
Different tools to help import/export data in Remedy Action Request System applications. Different tools for supporting setup and deployment of Genesys and Apex OmniVox systems.
Different tools for generating web pages with dynamic data. Both text and graphs.
Developed a web based document system.
Development of software that controlled the measuring and testing of different radio parts in mobile base stations.